Andrew may want the ability to fly as a super power, but make no mistake, this guy’s REAL super power is that he can bring things back from the dead. (We’re talking tools and equipment, of course.) If Andrew can’t fix it, no one can… except perhaps that magical being, “Warranty” (he’s such a show-off).
Andrew is not only a mechanical master, he’s also a guitar god, hockey star, award-winning chef and semi-pro boxer. He may just be too good to be true!
Mike has been getting our clients out of “jams and jellies” for more than 10 years. He wishes he had the super power of amnesia, so he could forget some of the damage he’s seen to the equipment he’s fixed!
Marc’s greatest compliments from clients like you is that his product and project knowledge is amazing, and his track record for great results stands for itself. Guess it must be his CSI flair: he’s a master at problem solving and forensic work!
With more years of experience at Pipe Tools Supply than anyone save Karen, our manager, Paul, is the go-to guy for product information, especially when you find yourself needing a second opinion on the right tool for the project at hand.
Clients have commented that they most appreciate Paul for his honesty – he’ll never let you leave with more than you truly need to get the job done right.
One thing Paul would like everyone to know is that – while he’s been a constant at PTS for a very long time – he is NOT the owner, nor is he married to her.
We know that when our vendors are happy, our clients benefit. Olga is our improv-loving bookkeeper, whose job it is to keep our vendors smiling. Olga find magic in exchange rates and is a master with the cheque-writing machine, because she knows that when she does her job well (which she ALWAYS does), it results in great pricing – and other benefits – for our clients.
What you may not know about Olga is that she’s always cooking up or bringing in delicious meals for our team kitchen, and has been known to invite customers to share in a meal she’s prepared. Must be her Italian upbringing coming through!
Joining the team in early 2015, Kelly is a whiz at researching the best prices for our clients. Kelly is a smart gal and a good conversationalist, as she knows lots of stuff about lots of stuff. Best thing? She likes to share her knowledge with others.
Kandice is our black belt product expert who has trained not only in Jiu-Jitsu, she has been using and training on our products for nearly a decade. Razor-sharp wit isn’t the only thing you’ll want to throw at this A-Team fan: her product knowledge and experience may surprise you. So… go ahead and throw whatever questions you’ve got at her.
Trust us. She can handle it.
Growing up in the business, and taking over from her Dad, Karen understands what it means to have the right tools for the job at hand, every day. For her, that includes a great team, quality products, and a get-it-done-right attitude, which she lives and breathes every day. From her Dad, she learned the importance of loving what you do, and the rewards of impeccable service, which – in her book means “going above and beyond” to find the right tool for you, every time.
Modeling these values to her staff (which also includes the third generation of her family), Karen also models her other hero, Mickey Mouse, who always finds a way to make everyone smile.
Karen adds, “I have the utmost respect for all our employees and clients, and would like to thank them for all their great support over the past years.” She predicts a bright future for all of us!